One of our patients came into the health center to have his medications refilled recently. He usually comes with his wife, but unfortunately, she was sick and couldn’t accompany him. This patient walks with a cane, has multiple health conditions, does not know how to read or write, and does not speak English.
He told all of this to our Senior Patient Representative Marie Acosta, who talked to Nurses Carol Hicks and Russa Gutman about his situation. They all went above and beyond, using the language line and helping arrange transportation. Patient Representative Juan Salazar volunteered to pick up the patient’s medication and suggested using a taxi voucher for him to return home.